Important: This document is a legal agreement between Casinofilm and its users. By continuing to use the platform, you are deemed to have read and accepted these terms.
1 General terms & applicability
Casinofilm is an internationally licensed online gaming platform. These terms apply to the website, mobile app, and all associated services. By registering or using casinofilm's services, you acknowledge that—
- You are at least 18 years of age and legally permitted to participate in online gaming
- You are using the platform of your own free will and independent judgment
- You have read and understood these terms, the privacy policy, and the responsible gaming policy
- It is your responsibility to confirm that online gaming is legal in your country or region
Casinofilm reserves the right to refuse service to any individual at any time and without stating a reason—particularly where suspicious activity is detected.
Please note: These terms have been translated into Bengali for convenience. In the event of any interpretive conflict, the original English version shall prevail.
2 Account registration & identity verification
When registering at casinofilm, you must provide accurate and up-to-date information. Accounts created with false information may be closed at any time and the balance may be forfeited.
- Multiple accounts prohibited: Multiple accounts under the same name, from the same device, or using the same payment method are not permitted
- KYC Verification: A national ID or passport must be submitted before withdrawing above a certain amount
- Account Sharing Prohibited: Sharing your login credentials with anyone else or allowing others to operate your account is strictly prohibited
- Update information: Any changes to your name, address, or payment details must be reported to support immediately
Casinofilm may request additional verification documents at any time. If documents are not submitted, the account will be temporarily suspended, but your balance will remain safe.
3 Deposits, withdrawals & financial transactions
Casinofilm aims to keep all financial transactions simple and transparent. However, certain important rules must be followed.
- Deposits must be made only from a bKash, Nagad, or Rocket account registered in your own name
- Minimum deposit: ৳500; maximum daily deposit limit is determined by your account level
- Withdrawals can only be made via the same method used for the deposit — this is required for anti-money laundering compliance
- Withdrawals are typically processed within 3–7 minutes; larger amounts may require additional verification
- If any fraudulent activity is suspected on an account, transactions will be temporarily frozen pending investigation
Warning: Deposits made through a third party will not be refunded and may result in account suspension.
4 Bonus, promo code & rewards policy
Casinofilm offers a variety of bonuses and promotions. Each bonus has its own terms, which are detailed on the bonus page.
- Wagering Requirement: The welcome bonus carries an 18x wagering requirement; individual terms apply to each bonus
- Multiple Bonuses: Multiple bonuses cannot be active at the same time; complete the wagering requirement on your current bonus before claiming a new one
- Reasons for Bonus Cancellation: Bonuses will be forfeited if unusual betting patterns, bonus abuse, or multiple accounts are detected
- Bonus validity: Each bonus has a set expiry date; any unused bonus will be automatically cancelled once it expires
- Free Bet: Free bet winnings do not include a return of the original stake — only the net profit is paid out
Casinofilm reserves the right to modify or cancel any bonus offer. Notice of any changes will be posted on the platform.
5 Betting Rules & Match Odds
Specific rules apply to all Sports Betting and casino games on casinofilm.
- Pre-match bets will not be accepted after an event has started; live bets operate under separate rules.
- If incorrect odds are displayed due to a technical error, Casinofilm reserves the right to void the affected bets
- If a match is abandoned or postponed, related bets are generally refunded—though specific conditions may apply
- Maximum bet limits are set individually per market and may be changed by Casinofilm at any time
- If one leg of a parlay bet is voided, the bet will be recalculated using the remaining legs
Live betting: Odds in live matches change rapidly. Due to internet latency, the odds displayed at the time you place a bet may differ from the final settled odds. Casinofilm will settle all bets at the final confirmed odds.
6 Prohibited Conduct & Fraud Prevention
Casinofilm is committed to maintaining a fair and safe environment for all users. The following activities are strictly prohibited and subject to penalties—
- Attempting to collect bonuses by creating multiple accounts
- Using software, bots, or automated methods to play games or place bets
- Unauthorized access to another user's account or any attempt to hack it
- Exploiting system vulnerabilities or technical errors to gain an unfair advantage
- Depositing through money laundering or illegal funds
- Harassing other users or using offensive language in chat
Consequences: If any of the above prohibited activities are detected, the account will be permanently closed, the full balance will be forfeited, and legal action may be taken if necessary.
7 Responsible Gaming & Self-Regulation
Casinofilm believes gaming is entertainment—not a solution to financial problems. That's why responsible gaming is our top priority.
- Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time
- Reality check: After a set period of play, casinofilm will automatically send you a reminder
- Temporary pause: You can temporarily suspend your account for anywhere between 24 hours and 30 days
- Permanent ban: If you feel that gaming is having a negative impact on your life, apply for permanent self-exclusion
If you need support, visit our Responsible Gaming page or reach out to our team — we're here to help, without judgment.
8 Changes to terms, termination & dispute resolution
Casinofilm reserves the right to update these terms at any time. Notice will be provided on the platform and via email before any changes take effect.
- At least 14 days' notice will be given before any major changes take effect
- Continued use of the platform after any changes constitutes acceptance of the updated terms
- For any dispute, contact us first at support@casinofilm.app; you will receive a response within 7 business days
- If unresolved, a complaint may be escalated to Casinofilm's licensing authority
- You may close your account at any time—however, your balance can only be withdrawn after all pending bets have been settled
If any part of these terms is found to be legally unenforceable, all remaining provisions will continue to be fully effective.
Contact: For any questions about the terms, email us at support@casinofilm.app or
Help Center View.