A full overview of how your personal information is collected, used, and protected at Casinofilm. We believe transparency is the strongest form of security.
How Casinofilm keeps your data secure—explained simply
The information Casinofilm collects about you falls into two main categories — what you provide directly, and what is collected automatically while you use the platform.
| Data Type | Example | How Collected |
|---|---|---|
| Identity information | Name, date of birth, NID number | During registration & KYC |
| Contact Information | Mobile number, email | At the time of account creation |
| Financial information | BKash/Nagad number, transaction history | During payment processing |
| Device Information | IP address, browser, OS | Automatically |
| Usage data | Gaming history, betting patterns | During platform use |
We never collect your full payment PIN, bank password, or login credentials for other platforms. Casinofilm staff will never ask for your password over the phone or via chat—any such request should be treated as fraud.
Casinofilm has clear reasons for collecting your information—and every one of them is for your benefit. We do not store any data that isn't necessary.
Casinofilm never uses your information for advertising or to build marketing lists. You can unsubscribe from promotional emails at any time.
Casinofilm uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features on Casinofilm to stop working. The mobile app uses local storage instead of cookies.
Casinofilm does not generally share your information with third parties. However, in certain specific circumstances, sharing may be necessary for legal or operational reasons.
These third parties operate under strict confidentiality agreements with Casinofilm and are not permitted to use the information for any other purpose. Casinofilm never sells your data to advertisers or data brokers.
Casinofilm uses multiple layers of security to keep your information protected.
As a Casinofilm user, you have several important rights over your own data. To exercise any of these rights, email support@casinofilm.app.
Requests to exercise your rights are typically responded to within 30 days. Complex requests may take a little longer—but you will be kept informed.
Casinofilm does not retain any data longer than necessary. A separate retention period is defined for each type of information.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account information | Up to 5 years after account closure | Legal obligation |
| Transaction History | Minimum 5 years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | Identity Verification Records |
| Gaming History | 3 years | Dispute resolution |
| Support Chat | 2 years | To ensure service quality |
| Cookie Data | End of browser session or 30 days | User Experience |
Once the retention period expires, data is securely deleted or anonymized—so no individual can be identified from it.
Casinofilm may update this Privacy Policy as needed. You will be notified via your registered mobile number or email before any major changes take effect, and a notice will be posted on the platform.
For any privacy-related questions or concerns, please reach out to our dedicated privacy team—
Frequently Asked Questions About Account Security & Policies